Welcome. How can we help?

Help Center Search Results


Try searching by "Product ID", or by asking a general question.

Console Locks Up.

If the console locks up, this is usually an indication of an issue with the AC adapter outputting a lower than nominal voltage. We recommend replacing the AC adapter. We have a one year warranty. For details, please visit: www.AmbientWeather.com/rma.html To replace out of warranty,…

I Would Like To Purchase A Second Console For The WS-1002-WiFi. Is This Possible?

Yes, you can purchase as many consoles as you like. Two purchase a second console, visit:  https://www.ambientweather.com/amws1001wificonsole.html If your second console does not require connection to the Internet, and is for display purposes only, you can save by ordering the WS-1200 console: https://www.ambientweather.com/amws1200console.html The only difference…

Wind Speed Reads 0 (zero) but the Cups are Spinning

If the wind speed reads 0 and the cups are spinning, the sensor array will need replacing. We have a one year warranty. For details, please visit: www.AmbientWeather.com/rma.html For out of warranty replacement, please visit: https://www.ambientweather.com/amws1002array.html

How do I Swap Out my Old Sensor array with a New Array?

1. Power down the old sensor array. Remove the batteries, cover the solar collector (#3), and press and hold the reset button (#6) for about a minute to drain the battery.  Place the sensor array in an enclosed box if you are going to store…

The Indoor Humidity is Stuck at a Fixed Value

If the indoor humidity is stuck at a fixed value: Replace the batteries. If the problem persists, we have a one year warranty. For details, visit:  www.AmbientWeather.com/rma.html  For out of warranty replacement, visit:  https://www.ambientweather.com/amws1000bth.html

Not connecting to Wifi with Mesh Network

Please follow the recommended steps when using a Mesh Network: Please make sure firmware is updated. Orbi: https://www.netgear.com/support/product/orbi.aspx#download , eero: https://support.eero.com/hc/en-us/articles/213376263-How-can-I-check-to-see-if-there-is-an-eeroOS-update-available-on-my-network– , Google: https://www.support.com/how-to/how-to-update-a-google-wifi-mesh-router-12703 On the Mesh Network (examples,  Orbi, eero or Google), temporarily turn off all of the secondary nodes, leaving only the primary…